How do I get my reward?

If you shared a referral link with a friend, or you used a friend's link yourself, you're probably here because you're wondering when your reward shows up. Here's how it works.

Your reward — whether you're the person who shared the link or the person who used it — is issued as a discount code. You don't have to request it or fill out a form: once the referral is confirmed, the code is generated automatically and made available to you.

Timing and amount depend on the store

This is the part that trips people up: there isn't one single answer that applies everywhere. You might be referring someone to one store today and using a friend's link for a completely different store tomorrow, and each of those stores runs its own referral program with its own rules. Specifically:

• Whether there's a waiting period before your reward is issued is set by the store you referred someone to (or were referred by). Some stores issue rewards the moment a purchase is confirmed; others build in a short review window.
• The exact reward amount — a percentage off, a fixed amount, free shipping, or something else — is also entirely up to that store.

For anything specific to your situation, check that store's own referral program page, or contact them directly. Soreto doesn't set these terms — the store does.

What you can check yourself

Before assuming something's wrong, it's worth ruling out the two most common reasons a reward hasn't shown up yet:

• Was the referred purchase actually completed? A reward only issues after a completed order — sharing a link, or a friend simply clicking it, isn't enough on its own. If the purchase hasn't gone through yet, there's nothing to reward yet.
• Did you use your own correct referral link? Your reward is tied to your specific link or code. Simply telling someone about a store, without them using your actual link, won't register as a referral.

If a reward still seems overdue

If you're confident the purchase went through, and you're confident the right link was used, but your reward still hasn't appeared after a reasonable amount of time — the right move is to contact the store you referred someone to (or were referred by) directly.

This is important: Soreto powers the referral program behind the scenes, but we don't hold customer service relationships with individual shoppers. Each store runs and supports its own program, so the store itself is the right — and only — place to go for help with a specific reward. Reach out to them through whatever contact method they normally offer (their support email, contact form, or live chat), and let them know which order or referral you're asking about.

Common questions

• I shared my link but nobody bought anything yet — do I get anything? No. A reward is tied to a completed referred purchase, not to sharing alone. Once that purchase happens, the reward is issued automatically.
• My friend says they used my link but I didn't get my reward. Reach out to the store your friend bought from. Things like review periods and minimum order values are set per-store, so they're the ones who can look into your specific referral and confirm what happened.