Floating widget not showing

If the floating widget isn't appearing anywhere on your storefront, work through these checks in order — the first one accounts for the large majority of reports.

1. Check whether you have an active campaign

The floating widget is deliberately designed to show nothing at all — not even placeholder content — when there's no currently active campaign for your store. This isn't a bug or a loading glitch: it's intentional, tested behavior. A real storefront visitor must never see a referral prompt for a campaign that isn't actually running.

Where to check: open your Campaigns list and confirm there's a campaign with status Active. If every campaign is in Draft, Paused, or Ended, the widget will render nothing, by design. Activate a campaign (or unpause one) and the widget should appear.

2. Check whether the app embed is turned on in Shopify's Theme Editor

The floating widget is a Shopify theme app embed, not something you switch on from inside this app. Even with an active campaign, the embed still needs to be enabled on your theme.

Where to check: in Shopify Admin, go to Online Store → Themes → Customize to open the Theme Editor. In the left-hand panel, open App embeds, find "Soreto Embed," and confirm its toggle is switched on. If it's off, turn it on and click Save. See Widgets & Placements → Floating widget for the full enable path.

3. Check that you're editing the theme that's actually published

It's easy to enable the embed on a draft or preview theme and not realize your live storefront is running a different, published theme. The embed setting is per-theme — turning it on in one theme has no effect on another.

Where to check: in Online Store → Themes, confirm which theme is marked "Published" (or "Current theme"), and make sure the embed is turned on for that specific theme, not just whichever one happens to be open in the Theme Editor. If you recently switched themes, or published a new one, re-check the embed toggle on the new theme — it doesn't carry over automatically.

Still not showing?

If you've confirmed an active campaign, the embed toggle is on, and it's on the correct published theme, let us know your store's domain and roughly when you last confirmed the widget was working, so we can check the specific campaign and theme state directly.