Troubleshooting

Fixes for common issues with campaigns and placements.

Floating widget not showing
Work through the checklist for why the floating widget isn't appearing on your storefront, starting with the most common cause.
Button colours not applying
Why a campaign's custom button colours might not show up on a given placement, and where to check before assuming it's a bug.
Share buttons not showing
What to check when the thank-you or order status page shows the campaign banner image but no heading, description, or share button underneath it.
Reward code not applying at checkout
What to check when a referrer or friend's discount code won't apply at checkout, from pool exhaustion to Shopify's own discount rules.